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Privacy Policy

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Privacy Policy

 

Effective Date: July 9, 2025

1. Introduction

Welcome to [Your Online Store Name] (referred to as “we”, “us”, “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information in conjunction with your access to and use of our website [Your Website URL] and our services.

This policy is framed in compliance with the laws of India, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDPA), 2023.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us and information that we collect automatically when you use our services.

a) Information You Provide to Us:

  • Personal Identification Information: Your name, email address, phone number, and shipping address (for cities including Kochi, Kozhikode, Trivandrum, Mangalore, Coimbatore, Chennai, Mysore, Bangalore, and others we may serve).

  • Account Information: When you create an account, you provide a username and password.

  • Order Information: Details of the products you purchase, sizing, and order history.

  • Payment Information: When you make a purchase, your payment is processed by our secure third-party payment gateway. We do not store your full credit/debit card details on our servers.

  • Communications: Any information you provide when you contact us with questions, feedback, or for customer support, including for returns and refunds.

b) Information We Collect Automatically:

  • Usage Information: We collect information about your interactions with our website, such as the pages you view, the products you browse, and the links you click.

  • Log Data and Device Information: We automatically collect log data, including your IP address, browser type, operating system, and dates and times of access.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Manage Our Services: To process your orders, manage your account, facilitate shipping and delivery, and handle returns and refunds as per our 10-day policy.

  • To Communicate With You: To send you order confirmations, shipping notifications, updates on your returns, and to respond to your inquiries.

  • For Marketing and Promotions: To send you information about new collections, special offers, and promotions. You will always have the option to opt-out of receiving such communications.

  • To Improve Our Website: To analyze how users interact with our site, allowing us to improve user experience, our product offerings, and our services.

  • For Safety and Security: To prevent fraud, enforce our terms of service, and comply with our legal obligations.

4. How We Share Your Information

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

  • With Delivery Partners: We share your name, shipping address, and phone number with our trusted courier services to deliver your orders.

  • With Payment Gateways: We share transaction information with secure payment gateways to process your payments.

  • For Legal Compliance: We may disclose your information if required by law, court order, or governmental authority.

5. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They help us improve our service by, for example, keeping items in your shopping cart. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

6. Data Security

We are committed to protecting your data. We implement reasonable security practices and procedures, including encryption and secure server hosting, to protect your personal information from unauthorized access, use, or disclosure.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights Under Indian Law

As per the DPDPA, 2023, you have the following rights regarding your personal data:

  • Right to Access: You have the right to obtain a summary of your personal data that we process.

  • Right to Correction and Erasure: You can correct inaccurate personal data and request the erasure of data that is no longer necessary for the purpose it was collected.

  • Right to Withdraw Consent: You may withdraw your consent for us to process your data at any time.

  • Right of Grievance Redressal: You have the right to a readily available means of grievance redressal.

To exercise these rights, please contact our Grievance Officer.

9. Children's Privacy

Our service is not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from children.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: opsimatech99@gmail.com

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